Cancellations, returns or exchanges are governed by BalaiKamay policy ("Return Policy").

1. Returns

We entertain any claims of returns or exchange of items which are defective, may have been damaged during transit, do not match your order or were shipped to you erroneously. 

Disclaimer on rejections: 

As each piece is handcrafted, each piece is unique. Despite being repurposed and/or upcycled, materials used are of top quality through the best efforts of the enterprise. As we mostly use natural materials, they may have different shades of color and marks. Altogether, these natural imperfections can not be considered as reasons for rejections because they are beyond the enterprise’s control.

However, an item rejected because of wrong size, non compliance to agreed sample and/or damaged during transit and/or delivery may be replaced for free. 

By placing an order, you have read, understood and agreed to the disclaimer. 

2. Cancellations

An order once placed cannot be canceled. However, you may contact us for cancellation requests so we can discuss your concern in detail. 

3. Refunds

If approved, then the refund will be processed and credited back to your original method of payment, within 15 days.

In case of any delays or assistance, please reach us at hellobalaikamayph@gmail.com.